Refund Policy
At Shift, we offer digital products designed to support nervous system regulation and somatic healing. Due to the nature of these instantly accessible materials, all sales are final. We do not offer returns, exchanges, or refunds.
Digital Product Policy
Once a digital product (such as a PDF guide, workbook, or audio file) has been purchased and delivered via download, it is considered “used” and therefore non-refundable.
We do not provide refunds for:
- Change of mind
- Accidental purchases
- Incompatibility with your device or software
- Misunderstanding of product content or format (please read product descriptions carefully before purchasing)
Issues with Your Order
If you believe you’ve received a defective file or experience technical issues accessing your download, please contact us within 7 days of purchase at theshifted.team@gmail.com. We’ll do our best to resolve the issue, which may include re-sending the file or providing alternative access.
EU Customers – Digital Content Notice
In accordance with the EU Consumer Rights Directive, digital content purchases are not eligible for cancellation or refund once the download or streaming has begun, and the customer has provided prior consent. By purchasing from Shift, you acknowledge and agree to this waiver.
Contact
If you have any questions or concerns regarding your order, please reach out to us at theshifted.team@gmail.com.